Agent Reservation and Ticketing Job at Oman Air-Dar es Salaam

Job Opportunity: Ticketing & Reservation Agent

Role Overview

We are looking for a detail-oriented and customer-focused Ticketing & Reservation Agent to manage ticketing, reservations, and telephone sales. This role involves providing top-notch service to Oman Air passengers and travel agents while ensuring smooth communication and support across commercial operations.

As a key member of the team, you will collaborate with R&T Supervisors, Sales Teams, District Sales Managers, and Country Managers to support business functions efficiently.

Key Responsibilities

1. Customer Service & Sales Support

• Handle incoming calls professionally, ensuring timely and courteous assistance.
• Build and maintain positive relationships with passengers and travel agents.
• Provide information and services aligned with company policies and standards.

2. Operational Coordination

• Work closely with airport teams to minimize customer disruptions.
• Coordinate with internal departments to resolve business continuity concerns.

3. Administrative & Technical Support

• Assist with sales-related activities, including:
  • Schedule changes
  • BSP refunds
  • Frequent flyer membership activation
  • EC261 support
  • Trade communication
  • Group booking support
  • Handling guest feedback

4. Additional Responsibilities

• Perform other tasks as assigned by management to support operational efficiency.

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Qualifications & Experience

Education:

• Option 1: Diploma (minimum two years) in any discipline
• Option 2: IATA/Sabre/Galileo/Amadeus certification with a Secondary School certificate

Skills & Knowledge:

• Essential: Fluent in English (spoken & written)
• Preferred: Additional language proficiency
• Proficient in Microsoft Office (Word, Excel, Outlook, etc.)
• Strong communication and interpersonal skills
• Advanced GDS (Global Distribution System) skills
• Technical knowledge of airline reservation and ticketing systems
• A general understanding of the airline industry is an advantage

Job Details & Application Process

Employment Type: Full-time
If you’re passionate about customer service and aviation, we encourage you to apply!