Reservation & Ticketing Sales Agent – Precision Air

Job Title:

Reservation & Ticketing Sales Agent

Company:

Precision Air

Job Summary

Precision Air is seeking a detail-oriented and customer-focused Reservation & Ticketing Sales Agent to handle passenger ticket sales, reservations, and related customer service tasks. The ideal candidate will be responsible for ensuring a seamless booking experience while adhering to airline policies and delivering exceptional customer support.

Key Responsibilities

• Ticket Reservations & Sales: Process ticket bookings, confirmations, reconfirmations, and seat selections for passengers on Precision Air flights.
• Fare Quotations: Provide accurate fare quotes for individual and group bookings.
• Sales Reporting: Prepare and submit daily sales reports and sales dispatches as per company guidelines.
• Customer Support: Offer flight details, schedules, and other relevant information to customers.
• E-Ticket Handling: Issue, revalidate, and reissue electronic tickets in compliance with company procedures.
• Flight Disruptions Management: Assist customers with flight changes due to delays or cancellations.
• Communication & Inquiries: Respond promptly to telephone and email inquiries regarding flight bookings and travel information.
• Revenue Protection: Ensure proper revenue collection while meeting customer expectations.
• Parcel Sales: Manage parcel bookings as per company policy.
• Customer Database: Maintain an accurate database of walk-in customers.
• Safety & Compliance:
  • Prioritize safety and security for both passengers and staff.
  • Follow company safety protocols and report any safety concerns.
  • Operate equipment only after proper training.
  • Report any safety-related conflicts or procedural defects.
• Promotional Outreach: Conduct outbound calls to promote Precision Air’s services when required.
• Additional Duties: Perform any other duties as assigned by the supervisor.

Performance Indicators

• Achieving set ticket sales targets.
• Ensuring 100% accuracy in fare quotations and revenue collection.
• Responding to telephone calls within three rings.
• Calling back all missed calls.
• Answering emails within 20 minutes.
• Maintaining zero customer complaints.

Required Competencies

• Integrity – Uphold honesty and ethical conduct.
• Team Player – Work collaboratively with colleagues.
• Result-Oriented – Strive to meet and exceed targets.
• Professionalism – Be pleasant, presentable, and customer-friendly.
• Strong Communication Skills – Effectively engage with customers and team members.
• Resilience – Stay composed under pressure.
• Self-Motivation – Take initiative and demonstrate proactive service delivery.
• Customer Service Excellence – Prior experience in airline customer service is an advantage.

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Qualifications & Experience

• Education:
  • A university degree in Social Sciences, Business, or a related field.
  • An IATA/UFTAA Foundation or Consultant Diploma (an added advantage).
• Technical Skills:
  • Certification in relevant computer applications.
• Experience:
  • Proven experience in a fast-paced customer service environment.
• Language Proficiency:
  • Fluency in foreign languages is an added advantage.

Application Details

• Job Opening Date: March 13, 2025
• Job Closing Date: March 30, 2025

If you meet the above qualifications and are passionate about delivering excellent customer service, we encourage you to apply before the deadline!