Relationship Officer- Customer Experience (Corporate Desk) at Equity Bank
Location: Dar es Salaam, Tanzania
Job Type: Full-time
Website: equitygroupholdings.com
Application Deadline: 26th May 2026
Equity Bank is currently hiring for Relationship Officer to join their working environment in Dar es Salaam, Tanzania
Duties and Responsibilities
- Managing and resolving customer complaints professionally and efficiently.
- Analyzing customer feedback to identify trends and service gaps.
- Working with internal teams to ensure service improvements.
- Tracking service performance and supporting quality audits.
- Responding promptly to customer emails, calls and inquiries.
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Qualifications
- Bachelor’s degree in a relevant field.
- Two years of working experience in customer service or customer experience position especially in Banking sector
- Good communication skills
How to Apply
All candidates should submit their application via email below by 26th May 2025