Regional Service Engineer Job at Jaza Energy

Full Time
Dar es Salaam
Posted 2 days ago

Jaz Energy

Regional Service Engineer – Jaza Energy Inc (February 2025)

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Jaza Energy is a pioneering solar energy start-up committed to transforming lives in Sub-Saharan Africa, where over 600 million people still lack access to electricity. Our mission is to bridge this energy gap by combining technology, capital, and community-driven solutions to create a sustainable future.

Jaza builds solar-powered hubs that serve as battery-charging stations for households. Each hub supports hundreds of families, providing them with clean, reliable energy. Additionally, we empower local women by employing them to manage these hubs, fostering leadership, entrepreneurship, and economic growth within their communities.

For more details about our work, visit www.jazaenergy.com.

Job Description:

Key Responsibilities

Hub Energy Monitoring & Downtime Prevention – Proactively oversee energy levels across regional hubs to ensure seamless operations and prevent service interruptions.
Troubleshooting & Pack Maintenance – Diagnose and repair battery packs to maintain at least 98% pack health while accurately recording relevant data.
Swap & PV Percentage Monitoring – Track swap and PV levels across hubs, making necessary adjustments when they exceed 80%.
Hub Commissioning & Activation – Supervise the commissioning process, conduct thorough testing, and authorize new hubs for operation.
Technical Setup & Data Management – Configure hub phones and controllers, ensuring precise and up-to-date data management.
Technical Issue Handling – Document, address, update, and escalate technical issues using GitLab.
Remote Troubleshooting – Utilize remote access tools to diagnose and resolve hub performance issues.
On-Site Repairs – Conduct field visits to diagnose and resolve complex technical issues.
Preventative Maintenance – Perform scheduled maintenance on hub energy systems to enhance efficiency and durability.
Connectivity Management – Ensure reliable network connectivity for all regional hubs.
Technical Report Analysis – Review reports regularly to identify trends, troubleshoot potential issues, and drive continuous improvement.
Product Testing & Repairs – Test, troubleshoot, and repair defective products to ensure optimal functionality.
Inventory Management – Maintain accurate records of hub equipment, components, and defective inventory.
Technical Issue Communication – Collaborate with the Regional Coordinator to address and resolve technical concerns promptly.
Intern Coaching & Development – Provide weekly mentoring sessions for tech interns, guiding them through technical responsibilities and evolving technologies.
New Product & Firmware Testing – Assist in evaluating and testing new products and firmware as part of ongoing innovation efforts.

Qualifications:

Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related technical field.
Minimum of 5 years of hands-on experience in troubleshooting, repairing, and maintaining electrical systems and power electronics.
Proven expertise in energy system management to maximize uptime and efficiency.
Strong analytical skills with proficiency in performance tracking and problem-solving.
Ability to diagnose and resolve complex technical challenges efficiently.
Excellent written and verbal communication skills for effective reporting and collaboration.
Ability to thrive in a fast-paced, dynamic environment while adapting to new technologies.
Self-motivated leader with a passion for mentoring teams and driving operational excellence.