Quality Performance Engineer at Yas

Quality Performance Engineer at Yas – March 2025

New Opportunity – Join Our Team and Grow Together!

We are seeking a motivated and skilled Quality Performance Engineer to become a key member of our team. If you hold a university degree in Telecommunications or a related field, and have at least 1.5 years of experience in the telecommunications industry—particularly in optimizations and customer management—we want to hear from you.

Core Responsibilities

• Team Collaboration: Work closely with TCRA and UCSAF Zonal teams to ensure quality of service, resolve issues, and conduct joint external interference inspections.
• Performance Analysis: Utilize tools like CSW/Meta Enterprise Centre to analyze data and compile Zonal Performance Reports for regulatory bodies such as UCSAF and TCRA.
• Customer Insight: Support the technology department by engaging in Zonal market visits to understand customer needs, expectations, and overall satisfaction.
• Complaint Management: Address customer complaints submitted by TCRA, UCSAF, and other regulatory bodies, ensuring timely resolutions.
• Interdepartmental Coordination: Liaise with the NOC to ensure all complaints are handled by the appropriate teams, with clear communication and feedback provided.
• Quality Assurance Support: Collaborate with regional quality teams and work with customer service on follow-ups related to VOC (Voice of Customer) and NPS (Net Promoter Score) reports.
• Network Availability: Contribute to maintaining and achieving network availability targets.

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Required Competencies

• Communication: Excellent oral and written communication skills.
• Planning: Proven ability to plan effectively and execute tasks with precision.
• Independence: A proactive work attitude combined with high levels of integrity and reliability.
• Customer Management: Strong skills in managing customer relationships and ensuring excellent service.

We are committed to providing equal employment opportunities and fostering an inclusive environment for all individuals. We especially encourage female candidates to apply.

How to Apply

This is a full-time position. Please submit your application using the link provided below. Applications must be received by March 09, 2025. Only shortlisted candidates will be contacted.

Join us at Yas and be a part of our exciting journey toward excellence in quality and performance!