Prestige Banker – Iringa | Absa (March 2025)

Empowering Africa’s Future, One Story at a Time

With over a century of experience, Absa stands as a leading financial institution, combining deep local knowledge with regional and global expertise. Joining our team means becoming part of an exciting journey—one where we shape the future together, embrace growth, and build a proudly African legacy.

Your Career, Your Future

At Absa, we are committed to your professional growth. Through our Career Development Portal, we provide the tools, guidance, and support needed to help you unlock your full potential. You are Absa. You are possibility.

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Job Summary

As a Prestige Banker, you will play a key role in delivering exceptional customer service while driving sales for various banking products. Based at a branch, your responsibilities will include:

• Selling banking products such as current and savings accounts, loan packages, and credit cards.
• Providing top-notch customer service, both proactively and reactively.
• Meeting and exceeding weekly sales targets by offering the right mix of products.
• Supporting other local branches as needed to ensure seamless service delivery.
• Following structured processes and operational guidelines, while also handling unexpected challenges by escalating issues to senior management when necessary.

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Key Responsibilities

1. Sales & Customer Service (95%)

• Open and manage customer accounts, including current accounts, savings products, loan packages, and card products.
• Build strong relationships with customers to anticipate future needs and offer relevant financial solutions.
• Cross-sell products that align with customer requirements.
• Assist customers with completing banking forms and paperwork.
• Act as a liaison between customers and product specialists to offer tailored financial solutions.
• Conduct marketing initiatives, including outbound calls, promotions, and special campaigns.
• Handle customer complaints and inquiries effectively within the banking hall.
• Ensure the banking hall is well-maintained, including merchandising, cleanliness, and organization.
• Track and monitor service and sales performance, ensuring progress toward individual and branch goals.
• Support the onboarding process and strengthen customer relationships.

2. Business Management (5%)

• Maintain accurate sales records and monitor progress toward targets.
• Ensure compliance with regulatory standards, the Absa Operational Risk Framework, and internal policies.
• Identify and report potential risks and control issues, while implementing solutions to improve operational efficiency.
• Engage proactively with regulatory bodies and industry stakeholders where applicable.
• Complete mandatory training to stay updated on banking regulations and best practices.

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Operational & People Management

• Stay informed about customer trends, sales techniques, and banking best practices, sharing insights with colleagues.
• Lead and support client meetings, ensuring customer goals are met while promoting Absa’s full range of products.
• Plan and manage work schedules effectively, balancing high-value activities with daily operational tasks.
• Seek continuous feedback for personal growth and actively contribute to a strong team culture.
• Foster collaboration within the branch and across departments to achieve business goals.

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Impact & Customer Experience

Customers Will Experience:

• Consistently excellent service, making them feel valued and understood.
• Confidence that Absa can help them grow and manage their wealth effectively.
• Trust in our ability to offer them the right products at the right time.
• A positive experience that encourages them to recommend Absa to others.

Colleagues Will Experience:

• A collaborative and supportive team environment.
• Confidence in your abilities as a trusted and capable team member.

The Business Will Experience:

• A high-performing branch team that consistently exceeds targets.
• Seamless coordination between sales, operations, and customer service teams.

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Skills & Competencies Required

Technical Skills:

• Proficiency in customer relationship management (CRM) systems.
• Basic numeracy and data analysis skills for tracking sales performance.
• Strong presentation and communication skills.
• Ability to network and build relationships quickly.
• Commercial awareness and a deep understanding of banking products.

Key Competencies:

• Excellent interpersonal and active listening skills.
• A strong customer-centric approach.
• Self-motivated with a high level of personal drive.
• Strong organizational and time management skills.

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Experience & Qualifications

Experience Required:

• Previous experience in a customer-facing role where service excellence is key.
• Background in a sales-driven environment with proven success in meeting targets.

Knowledge Requirements:

• Strong understanding of banking products, services, and tariffs.
• Awareness of customer service standards and sales best practices.
• Proficiency in banking systems and IT applications.
• Familiarity with competitor offerings and market trends.
• In-depth knowledge of account opening procedures and regulatory requirements.

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Training & Development

• Sales and marketing training.
• Credit scoring and lending product training.
• Regulatory training, including Know Your Customer (KYC) requirements.
• Absa’s Personal Banker’s Course for continuous skill enhancement.

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Our Values at Absa

At Absa, we are guided by our core values:

• Trust – We act with integrity and honesty.
• Resourcefulness – We embrace innovation and problem-solving.
• Stewardship – We take responsibility for our impact.
• Inclusivity – We value diversity and collaboration.
• Courage – We are bold in our vision and actions.

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Education Requirement

• Higher Certificate or Advanced National Certificate in Business, Commerce, or Management Studies (Required).

How to Apply

This is a full-time position. To apply, please follow the link provided below.

Join Absa and be part of a team that’s redefining banking in Africa!