Operations Officer (2 Positions) – Africa Pension Fund

Location: Africa Pension Fund (APeF)
Application Deadline: 16 March 2025

Africa Pension Fund (APeF) is seeking two highly motivated Operations Officers to join our team. As a leading institution in Deposit Administration Schemes, Pension Fund Management, Investment Advisory, Fund Management, and Capital Mobilization, we are committed to driving financial growth and delivering top-tier financial solutions.

If you have the right qualifications, experience, and a passion for operational excellence in the financial sector, we encourage you to apply.

Position: Operations Officer (2 Posts)

Key Responsibilities

• Operational Support: Assist the Operations Manager with daily administrative and operational tasks, including onboarding new members, maintaining member records, and ensuring compliance with standard operating procedures.
• Process Optimization: Monitor and evaluate operational workflows, ensuring efficiency, adherence to internal policies, and regulatory compliance while identifying areas for improvement.
• Data Management: Maintain and update member records, ensuring the accuracy of client information, contributions, and fund performance data. This includes managing KYC (Know Your Customer) updates in line with regulatory requirements.
• Cross-Departmental Coordination: Work closely with IT, Finance, Customer Care, and other departments to resolve operational challenges and enhance overall service delivery.
• Risk Management & Issue Resolution: Identify potential operational risks and escalate issues to the Operations Manager for prompt resolution.
• Reporting & Documentation: Prepare and submit periodic operational reports outlining key performance metrics, risks, and process improvement recommendations.
• Support for New Product Launches: Assist in the preparation and operational readiness for new products, ensuring smooth integration of processes and workflows.
• Document Management: Digitize and organize essential operational documents, including application forms, correspondence, and compliance records.
• Ad Hoc Responsibilities: Perform additional tasks as assigned to support the department’s strategic goals.

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Qualifications & Experience

• Education: Bachelor’s degree in Business Administration, Finance, or a related field.
• Experience: At least 2 years of experience in operations or administrative roles within the financial services sector.
• Additional Advantage: Experience in pension fund operations will be considered a plus.

How to Apply

Interested candidates should submit their resume and cover letter to hr@apef.co.tz. Please indicate the position you are applying for in the subject line.

📅 Application Deadline: 16 March 2025

Join Africa Pension Fund and be part of a team committed to shaping the future of pension fund management and financial services!