Officer – Insights and Retention (Fixed-Term, 2 Years) | NMB Bank

Job Location: Head Office, HQ

Application Deadline: 1st April 2025

About the Role

NMB Bank is looking for a data-driven and analytical professional to join our team as an Officer – Insights and Retention. This role focuses on improving customer retention, analyzing product performance, and identifying revenue leakages to support strategic decision-making. The ideal candidate will use data insights to enhance customer loyalty, optimize product offerings, and contribute to the overall success of the department.

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Key Responsibilities

Develop and implement customer retention strategies to minimize churn and increase loyalty for personal banking products.
Monitor the customer lifecycle, identify at-risk customers, and propose proactive interventions to retain them.
Analyze product performance metrics, identifying trends, challenges, and opportunities in personal deposits and loans.
Design and maintain real-time dashboards to track KPIs, including customer retention rates, product profitability, and loan recovery.
Provide regular and ad-hoc reports with actionable insights for management and key stakeholders.
Conduct detailed reviews to identify revenue and operational leakages and recommend solutions.
Collaborate with cross-functional teams to implement corrective measures that prevent future losses.
Support new product development by conducting market research and analyzing industry trends.
Effectively present data-driven insights and recommendations to senior management.

Required Skills and Competencies

Strong proficiency in MS Excel and data visualization tools such as Tableau, Power BI, or SQL.
A deep understanding of financial products, particularly consumer deposit and loan offerings.
Ability to break down complex data and communicate insights in a simple, clear manner.
Analytical mindset with attention to detail and problem-solving skills.

Qualifications and Experience

Bachelor’s degree in Economics, Statistics, Data Science, or a related field.
At least 2 years of experience in data analysis, financial insights, or product performance monitoring.
Experience working with data analytics tools such as SQL, Tableau, Power BI, or similar platforms.

Why Join NMB Bank?

NMB Bank is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We strongly encourage female candidates and persons with disabilities to apply.

Important Notice:

NMB Bank does not charge any fees at any stage of the recruitment process. If you receive a request for payment, please ignore it.
Only shortlisted candidates will be contacted.