Join Our Team – Night Auditor (April 2025)

📍 Location: Zanzibar White Sand Luxury Villas & Spa, Zanzibar
📅 Application Deadline: Open until filled

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Are you passionate about hospitality and detail-oriented? Zanzibar White Sand Luxury Villas & Spa is looking for a Night Auditor to join our Front Desk team and ensure smooth hotel operations during the night shift.

About Us

Zanzibar White Sand Luxury Villas & Spa is a boutique five-star resort committed to providing an exceptional guest experience in Zanzibar. We seek dedicated professionals who share our passion for excellence and wish to contribute to our outstanding service standards.

Position: Night Auditor

Key Responsibilities

Guest Services:

✔ Manage check-ins and check-outs in a professional, friendly manner.
✔ Provide high-quality, personalized guest service and handle special requests.
✔ Address and resolve guest complaints and inquiries professionally.
✔ Offer concierge services, such as recommendations and directions.
✔ Ensure seamless handover and communication within the Front Desk team.

Accounting & Financial Reporting:

✔ Conduct the night audit, reviewing and reconciling daily transactions.
✔ Identify and correct discrepancies in guest accounts and payments.
✔ Generate financial statements for management review.
✔ Process late charges and maintain accurate payment records.
✔ Prepare daily cash flow reports and resolve any inconsistencies.

Administrative Duties & Documentation:

✔ Maintain accurate guest profiles and records in the hotel system.
✔ Keep logs of guest activities and arrange necessary services.
✔ Ensure all reports and documentation are up-to-date.
✔ Prepare the hotel for the next day by maintaining accurate handover records.

Other Duties:

✔ Manage Front Desk stock and coordinate supply requisitions.
✔ Ensure cleanliness of the work area.
✔ Uphold the ZWS philosophy and service standards.

Qualifications & Skills

🎓 Education:
✔ Bachelor’s degree or Diploma in Hospitality Management or related field.

📌 Experience & Knowledge:
✔ 3-5 years of experience in a similar role (luxury resort experience preferred).
✔ Strong understanding of Front Desk operations and customer service.
✔ Ability to handle multiple tasks in a high-pressure environment.
✔ Strong financial and organizational skills.
✔ Familiarity with Microsoft 365, PMS, and POS systems.

🗣 Communication & Personal Skills:
✔ Excellent English proficiency (written & spoken).
✔ Strong interpersonal and leadership skills.
✔ Proactive, detail-oriented, and able to work independently.
✔ Ability to adapt to a fast-paced, dynamic environment.

📌 Other Requirements:
✔ Flexibility to work nights, weekends, and holidays as per hotel needs.
✔ Tanzanian nationals only.

Employee Benefits

✅ One-year renewable contract.
✅ Shared transport to/from Stone Town.
✅ Shared accommodation at the staff house.
✅ Meals provided during working hours.
✅ Medical coverage (including dependents after three months).
✅ Laundry/pressing service for uniforms.
✅ Quality performance bonuses.
✅ Tips.