Jubilee Insurance
Exciting Career Opportunity: Head of Operations at Jubilee Life Insurance Corporation of Tanzania
About Jubilee Insurance
Established in August 1937 in Mombasa, Jubilee Insurance was the first locally incorporated insurance company in the region. Over the years, it has grown to become East Africa’s largest composite insurer, offering Life, Pensions, General, and Medical Insurance services. Today, Jubilee Insurance serves over 450,000 clients and operates in Kenya, Uganda, Tanzania, Burundi, and Mauritius. It remains the only ISO-certified insurance group listed on the Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange, and Uganda Securities Exchange. With strong leadership, high-quality service, and a solid risk management framework, Jubilee Insurance holds an AA- rating in Kenya and Uganda and an A+ rating in Tanzania.
Job Opportunity: Head of Operations
Jubilee Life Insurance Corporation of Tanzania is seeking an experienced professional to take on the role of Head of Operations. This is a critical leadership position responsible for overseeing and managing key operational functions to ensure efficiency, regulatory compliance, and exceptional client service.
Role Purpose
The Head of Operations will support the Chief Operating Officer (COO) by ensuring the smooth execution of operational activities within the company. This role will oversee claims (retail and group life), reinsurance, premium administration, underwriting, customer service, risk & compliance, pension, actuarial units, and other essential functions.
Key Responsibilities
Strategic Leadership
- Collaborate with the COO and stakeholders to implement operational strategies across claims, reinsurance, premium administration, and underwriting.
- Analyze market trends and industry dynamics to identify opportunities for growth and improvement.
- Develop risk mitigation strategies to manage policy coverage, claims frequency, and financial exposure.
- Enhance customer experience through automation, digitization, and a client-centric approach.
- Monitor industry trends to refine claims management and reinsurance practices.
Operational Management
- Oversee claims processing to ensure accurate and timely settlements while optimizing efficiency.
- Manage premium administration, including policy issuance, collection, and reconciliation.
- Lead the underwriting team to ensure accurate risk assessments.
- Ensure high service standards for policyholders and stakeholders.
- Develop and enforce policies, procedures, and compliance with ISO standards.
- Manage budgeting, planning, reporting, and auditing within the Operations function.
- Monitor operational performance and implement process improvements.
- Ensure timely processing and payment of benefits and claims as per agreed turnaround times (TAT).
- Track and monitor policy benefits payouts and commissions, providing recommendations on variances.
- Support business growth by maintaining service excellence and fostering client relationships.
- Ensure proper collection, processing, and allocation of premiums/contributions.
- Contribute to product development to meet evolving customer needs.
- Oversee disaster recovery and business continuity plans for Operations.
- Manage agreements with third-party service providers.
- Provide detailed monthly MIS reports on key operational functions.
- Drive continuous improvement in Life systems and recommend enhancements.
- Build and maintain strong client relationships, proactively addressing their needs.
Corporate Governance & Compliance
- Stay updated on industry regulations and compliance requirements.
- Ensure full adherence to Tanzanian insurance laws and industry policies.
- Implement risk management strategies and internal controls to minimize operational and financial risks.
Leadership & Team Development
- Strengthen team capabilities and succession planning.
- Foster a culture of ethical practices, collaboration, and high performance.
- Collaborate with cross-functional teams to enhance corporate culture.
- Provide transformational leadership to exceed stakeholder expectations.
- Set performance targets, monitor progress, and ensure timely execution of responsibilities.
- Conduct regular training sessions to keep the team informed about industry trends.
- Build departmental capacity to effectively execute the company’s strategic goals.
Key Competencies
- Leadership: Proven ability to lead, inspire, and develop high-performing teams.
- Strategic Thinking: Ability to formulate and execute operational strategies.
- Analytical Skills: Strong problem-solving abilities for managing complex claims and reinsurance matters.
- Relationship Management: Excellent communication skills to foster relationships with internal and external stakeholders.
- Financial Acumen: Understanding of financial principles, budget management, and risk analysis.
- Regulatory Compliance: In-depth knowledge of insurance regulations and industry standards.
- Process Optimization: Ability to identify areas for improvement and drive efficiency.
- Industry Expertise: Extensive understanding of life insurance products, actuarial principles, underwriting, and risk management.
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Qualifications & Experience
- Bachelor’s degree in Insurance, Finance, Business, or a related field.
- Master’s degree in a business-related field (preferred).
- Diploma in Insurance.
- 8–10 years of industry experience, including at least 5 years in a leadership role.
- Proven track record in strategic initiatives, process improvements, and risk management.
- Strong expertise in life and pensions products, policies, and regulations.
- Experience in leading and managing high-performance teams.
Application Process
If you meet the qualifications and are ready for an exciting new challenge, apply by quoting Job Title and Location and sending your application to recruitment@jubileelifeinsurance.co.tz by February 28, 2025.
Only shortlisted candidates will be contacted.
