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Guest Relations Officer Vacancy – Ramada Resort, Dar es Salaam

Ramada Resort

At Ramada Resort we are currently hiring for the Guest Relations Officer to join our working team in Dar esSalaam, Tanzania. As Sellected candidate in this position you will play a crucial re by ensuring visitors feel welcomed and valued throughout their stay.

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Ramada Resort

POSITION: Guest Relations Officer 

Key Duties and Responsibilities

  • Providing good service by ensuring guests have a seamless and memorable stay.
  • Greeting guests warmly upon their arrivals at the Hotel.
  • Overseeing check-in procedures and ensuring rooms are ready and guests are guided smoothly
  • Monitoring daily bookings and ensuring all rooms are fully prepared before guest arrival.
  • Coordinating with depertment of housekeeping and maintenance to resolve issues
  • Supervising guest departures by ensuring all financial transactions and check-out details are handled efficiently.

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Required Skills and Qualifications

  • Previous work experience as a Guest Relations Officer or related in the hospitality industry 
  • Strong communication and interpersonal skills
  • Problem-solving skills and abilities to handle guest concerns
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Fluency in English language both spoken and written.
  • Basic computer skills
  • Degree or certification in Hospitality Management, Hotel Management or related 

How to Apply

All candidates should submit their applications via email provided by including the following;

✔ Application letter
✔ Updated Curriculum vitae CV

Email your application to: hr@ramadaresortdar.com
Email Subject line should clearly indicate the position you are applying for

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