Customer Success Representative at DreamStart Labs

DreamStart Labs is currently looking for a Customer Success Representative to join their working team in Dar es Salaam, Tanzania. As a Selected candidate, you will help in expanding the company base in which you will be offered an opportunity to work with award-winning social impact startups in the assigned area

About DreamStart Labs

DreamStart Labs is a mission-driven technology company that is dedicated to empowering people in developing countries through financial inclusion, entrepreneurship and smart investments. The company Headquarters are in the United States of America.

Job Overview

As a selected candidate at DreamStart Labs,  you will work closely with partners, savings groups and local stakeholders in Tanzania and you will be required to report to the Regional Manager

Key Duties and Responsibilities

• Training – As a Selected candidate, you will be required to teach local partners how to use DreamSave for setting up groups, running meetings and troubleshooting.
• User Support –  providing excellent customer service, resolving technical issues and ensuring a smooth user experience.
• Brand Representation –  Representing DreamStart Labs at conferences, workshops and media events
• Translation – Translating training materials and creating content in Kiswahili and English Language

At DreamStart Labs we are looking for a passionate, proactive and customer-focused candidate with the following qualifications;

Skills and Qualifications

• Strong communication and training skills.
• Candidate with the ability to solve problems.
• Experience in using Android smartphones
• Fluent in both English and Kiswahili Language
•  Degree holder.
• General knowledge of savings groups.

Key Success Factors

• Become a DreamSave expert and provide outstanding support.
• Respond quickly to partner inquiries and urgent support requests.
• Engage with users listen to their feedback and suggest improvements.

How to Apply

All candidates interested should submit their applications online by Navigating to the application button below

🛑 Deadline: Apply for this opportunity before February 23, 2025