Customer Experience Executive (CEE) – Absa Bank

📍 Location: [Specify Country/City]
🕒 Employment Type: Full-time
📅 Application Deadline: March 2025

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About Absa Bank

At Absa Bank, we are committed to empowering Africa’s future—one story at a time. With over 100 years of banking excellence, we pride ourselves on being a strong local bank with regional and international expertise.

A career with Absa means joining a dynamic and innovative team, where you can shape the future of banking while growing both professionally and personally.

💼 My Career Development Portal: Whether you’re just starting or looking to advance, we provide the tools, guidance, and support to help you unlock your full potential.

Job Overview

We are seeking a Customer Experience Executive (CEE) to drive outstanding customer service, operational excellence, and team performance in our branch network. This role is ideal for customer-focused professionals who excel at delivering high-quality service, resolving customer concerns, and ensuring strong control measures within branch operations.

Key Responsibilities

1. Customer Service & Complaint Resolution

✔ Deliver exceptional customer experiences through prompt and professional service.
✔ Address and resolve customer complaints efficiently, ensuring satisfaction.
✔ Act as the primary point of contact for customers, assisting with inquiries and transactions.

2. Operations & Compliance Management

✔ Ensure operational excellence by maintaining robust controls and compliance standards.
✔ Perform routine control activities to mitigate risks and ensure regulatory compliance.
✔ Support the smooth functioning of branch operations, ensuring efficiency and accuracy.

3. Leadership & Team Development

✔ Provide strong leadership to the branch team, fostering a culture of high performance.
✔ Develop and mentor branch staff, ensuring alignment with Absa’s service standards.
✔ Promote a customer-first approach within the team, ensuring service excellence.

4. Business Performance & Growth

✔ Drive branch performance by identifying opportunities to enhance customer service.
✔ Support business development initiatives that align with Absa’s strategic goals.
✔ Contribute to branch sales and service targets, ensuring sustainable growth.

Qualifications & Experience

🎓 Education & Background:
✔ Higher Certificate or Advanced National (Vocational) Certificate in Business, Commerce, or Management Studies (Required).

💡 Skills & Competencies:
✔ Strong customer service and complaint-handling skills.
✔ Knowledge of banking operations and risk management principles.
✔ Excellent communication and interpersonal skills.
✔ Ability to work in a fast-paced environment while maintaining high service standards.
✔ A results-driven mindset with a focus on continuous improvement.

Why Join Absa?

✔ 100+ years of banking expertise with a strong local and international presence.
✔ A dynamic workplace focused on growth, innovation, and excellence.
✔ Access to cutting-edge career development tools and mentorship programs.