Join Our Team: Client Service Associate – Printing Sales

About Twenty4 Company
Twenty4 Company is a premier provider of digital printing and branding solutions which has specialized in stationery, marketing and business branding. At Twenty4 Company We are looking for Client Service Associate – Printing Sales to join our working team in Dar es Salaam, Tanzania.

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Job Overview

As Client Service Associate – Printing Sales at Twenty4 Company you will be responsible for handling inquiries, managing orders and driving sales from our company. In this position you will involve assisting walkin clients and responding to phone and email inquiries by ensuring good customer experience while promoting our printing services.

POSITION: Client Service Associate – Printing Sales

Location: Dar es Salaam

Job Type: Full-time

Key Duties and Responsibilities

1. Customer Engagement and Sales

As sellected candidate at Twenty4 Company you will be required to greet and assist walk-in clients while responding to inbound inquiries.
As sellected candidate you will be required to understand customer needs and recommend on the best printing solutions.
As sellected candidate you will be required to prepare and present price quotations.
As sellected candidate at Twenty4 Company you will be required to Upsell and cross-selling of printing products.
As sellected candidate you will be required to convert inquiries into confirmed sales.

2. Order Processing and Coordination

As sellected candidate you will be required to accurately record customer orders and specifications.
As sellected candidate you will be required to coordinate with the production team so that to ensure timely and high quality service.
As sellected candidate you will be required to keep clients updated on their order status.
As sellected candidate at Twenty4 Company you will be required to resolve any order related issues including payments and deliveries.

3. Customer Service and Relationship Management

As sellected candidate you will be required to maintain a professional and courteous approach when assisting customers.
As sellected candidate you will be required to make follow up on customers an ensure their satisfaction.
As sellected candidate you will be required to build lasting relationships with returning customers so that to encourage on loyalty.
As sellected candidate at Twenty4 Company you will be required to address complaints and submit complex issues to the Sales Manager.

4. Administrative and Reporting Duties

As sellected candidate you will be required to keep records accurate during sales and customer interactions.
As sellected candidate you will be required to maintain and update the sales database with client information.
As sellected candidate you will be required to prepare daily, weekly and monthly sales reports.
As sellected candidate you will be required to track sales performance against set targets.

5. Marketing and Promotions Support

As sellected candidate you will be required to assist in the executing of in house promotional activities.
As sellected candidate you will be required to distribute marketing materials and provide information about new services.
As sellected candidate you will be required to collaborate with the marketing team so that to implement sales campaigns.
As sellected candidate you will be required to collect and relay on customer feedback so that to enhance product offerings and promotions.

Qualifications and Skills

Required Qualifications:

Candidate with Diploma or degree in Sales and Marketing, Business Administration or related
Candidate with 1 to 2 years of working experience in sales and customer service role.
Candidate with strong communication, interpersonal and customer service skills.
Candidate who is good in Microsoft Office packages suvh as Excel, Word and CRM/POS systems.
Candidate with the ability to multitask and handle multiple inquiries.
Candidate with attention to detail and strong organizational skills.
Candidate with problem solving skills

Preferred:

Candidate with working experience in the printing, advertising or branding industry.
Candidate with understanding of printing processes and related products.

Key Performance Indicators (KPIs)

Achieving monthly sales targets.
Customer satisfaction and feedback scores.
Number of new and repeat customers.
Order processing accuracy and turnaround time.
Sales conversion rate from inquiries.

Why Join Us?

Competitive salary with sales incentives.
Opportunity to work in a fast-growing and dynamic company.
Professional development and career growth opportunities.
A supportive and collaborative work environment.

How to Apply

All candidates should submit their applications including Curriculum Vitae, Cover letter to 📧 Emails provided below by including Job Title as email subject

assistant@twenty4web.com and cc sabrina@twenty4web.com

To apply for this job email your details to assistant@twenty4web.com