Associate Director, Application Services – MSI

Location: This role is open to candidates in any country where MSI operates.

About MSI

MSI Reproductive Choices is a global leader in sexual and reproductive healthcare, driven by the belief that everyone should have the right to make their own choices. Our mission is to provide compassionate, high-quality, and affordable services—from contraception and safe abortion to life-saving post-abortion care.

With nearly 9,000 dedicated team members in 36 countries, MSI takes a locally led approach. Our teams are entrepreneurial, results-driven, and deeply committed to delivering client-centered care within their communities. As a social business, we focus on sustainable solutions, ensuring that the women and girls we support today will continue to have choices in the future.

We understand that access to reproductive healthcare is transformative. It empowers individuals to complete their education, pursue careers, and provide for their families. Ultimately, reproductive choice creates a fairer, more equal world.

About the Role

Reporting to the Chief Information Officer (CIO), the Associate Director of Application Services plays a key role in MSI’s Global Information Services (GIS) leadership team. This position carries significant strategic and managerial responsibilities, ensuring the effective delivery of MSI’s global digital and technology strategy.

The role oversees a diverse portfolio of applications used across 35 MSI country programs, supporting thousands of clients through maternity hospitals, clinics, mobile outreach teams, commercial sales, and contact centers. The application portfolio includes:

• Custom-built applications like our Electronic Health Records (EHR) system, which serves 160 maternity hospitals and large centers in 14 countries, and CLIC+, used in smaller clinics and outreach teams across 20 countries.
• Enterprise software solutions, primarily built on Microsoft Dynamics 365 (used for fundraising and CRM in contact centers), Infor SunSystems 6.1 (our global accounting platform), and Azure/Power BI (critical for business intelligence and reporting).
• Upcoming back-office modernization projects, including new budgeting, planning, and ERP systems.

This role is responsible for the entire application lifecycle, from development and implementation to ongoing management, strategic planning, and continuous improvements.

Key Responsibilities

• Stakeholder Engagement: Build strong relationships with MSI Country Directors, global executives, and the board, as well as external software providers and INGO sector peers.
• Collaboration: Work closely with MSI’s medical team to align clinical applications with best practices and ensure patient safety.
• Leadership: Oversee a global, distributed team, ensuring high performance in a complex, multi-cultural environment.
• Strategic Innovation: Lead MSI’s digital transformation, ensuring our healthcare technology evolves with the needs of our clients and operations.

The position offers flexibility, allowing candidates to be based in any MSI country program. While primarily remote, the role includes occasional international travel to regional hubs in the UK, Nairobi, Accra, and Addis Ababa.

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About You

We are looking for a passionate leader who aligns with MSI’s mission, vision, and values. Candidates must be unequivocally pro-choice and committed to delivering impactful, measurable results.

Key Skills & Qualifications

• Leadership & Management: Experience managing global teams across different cultures and geographies.
• Technical Expertise: Strong knowledge of Microsoft technologies, including Dynamics 365, Microsoft 365, Azure, Power BI, and integration services.
• Software Development Background: Experience in C#, SQL, and .NET, with the ability to oversee development work from in-house teams and third-party providers.
• Project & Change Management: Proven ability to implement enterprise digital technology solutions using effective methodologies.
• Business Process Understanding: Strong grasp of finance and operational workflows.
• Communication Skills: Fluent in business English, both written and verbal.

Relevant Experience

• Technology & Business Strategy: Experience aligning digital solutions with organizational goals in African markets, preferably in healthcare.
• Enterprise Software Management: Extensive experience managing ERP, CRM, and custom operational applications, with full project lifecycle oversight.
• Data & Business Intelligence: Expertise in data models, reporting, and enterprise analytics solutions.
• High-Performance Team Building: Proven ability to recruit, develop, and lead effective teams.
• Financial Oversight: Experience managing budgets up to $500K per year.
• Global Stakeholder Engagement: Comfortable working at all organizational levels, including executives, board members, and external vendors.

Education & Qualifications

• A Bachelor’s degree in Computer Science, IT, or a related field.

Job Details

• Full-time (35 hours per week, Monday–Friday) – Permanent Position
• UK Salary: £55,200 – £71,550 per annum (plus discretionary bonus & benefits).
• Salary Band: BG 11 (For candidates outside the UK, salaries will align with the national context).
• Application Deadline: 27th March (midnight GMT) – Interviews may be conducted before this date for exceptional candidates.

For internal MSI employees in country programs, local salary structures and conditions will apply.

How to Apply

To submit your application, please follow the link below.

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