Assistant Manager Safety and Loss Prevention Job at Four Seasons Hotel

Four Seasons thrives because of its people. We are a team of passionate individuals dedicated to continuous growth, pushing boundaries, and treating one another with the same respect and kindness we expect in return. Our global team crafts extraordinary experiences for our guests, residents, and partners through an unwavering commitment to luxury with genuine warmth. We understand that to deliver world-class service, we must first cultivate an exceptional work environment and company culture.

At Four Seasons, we believe in the power of meaningful connections—whether it’s recognizing a familiar face, warmly welcoming a newcomer, or ensuring every person we encounter feels valued. Whether you’re working with us, staying at one of our properties, living in a Four Seasons residence, or simply exploring with us, our mission is to create lasting impressions that enrich lives.

About the Location

Nestled in the heart of one of the world’s most renowned wildlife reserves, our lodge offers an unparalleled experience in the Serengeti. Here, the iconic Big Five—lion, leopard, buffalo, elephant, and rhinoceros—roam freely across an expansive and untamed landscape. Perched on elevated platforms and walkways, the lodge overlooks an animal watering hole, where guests can witness elephants gathering for their morning drink.

Located in Central Serengeti’s vast open plains, our lodge is just a 45-minute drive from the Seronera Airstrip, accessible via connecting flights from three major Tanzanian airports. Since joining the Four Seasons family in December 2012, the lodge has offered 77 luxurious accommodations, including 12 suites and 5 private villas. Guests can enjoy three distinctive dining venues, an interactive Discovery Centre that showcases Serengeti’s wildlife, history, and culture, the Kijana Kids Club, a world-class spa with six free-standing treatment pavilions inspired by African traditions, and a fully equipped fitness center. Our dedicated team ensures unforgettable safari adventures, bringing the magic of the Serengeti to life.

Assistant Manager – Safety & Loss Prevention

Role Overview

The Assistant Manager – Safety & Loss Prevention plays a vital role in maintaining high safety and security standards across the property. This position requires leadership in upholding departmental policies, fostering a positive team culture, and ensuring seamless coordination between departments.

Key Responsibilities

• Supervise daily security operations to protect guests, employees, and property.
• Recruit, train, schedule, and manage security personnel, ensuring compliance with all safety protocols.
• Conduct performance evaluations and provide ongoing support to the security team.
• Develop and implement security policies, crisis response plans, and emergency procedures.
• Collaborate with local law enforcement and assist with criminal investigations related to the lodge.
• Maintain comprehensive incident reports, security logs, and risk assessments.
• Respond promptly and professionally to guest concerns, ensuring a safe and pleasant environment.
• Oversee fire safety protocols, conduct regular fire drills, and train staff on emergency procedures.
• Manage key control systems, alarm monitoring, and fire protection systems.
• Lead the lodge’s Safety Committee in the absence of the Director of Security & Loss Prevention.
• Evaluate security measures and implement improvements to mitigate risks.
• Ensure smooth luggage handling procedures and guest service standards.
• Organize regular security training sessions for all departments.
• Maintain professional relationships with internal and external stakeholders, including local authorities.
• Always uphold Four Seasons’ high standards of conduct, professionalism, and presentation.

Additional Responsibilities

• Support departments as needed during peak operations.
• Travel to or temporarily assist at the Arusha logistics center when required.
• Undertake other duties as assigned by management.

More new jobs links

• Executive Chef Job at Four Seasons Hotel- Open2025
• Senior Agronomy Intern Job at SNV
• NetSuite Administrator Job at Sanku

Qualifications and Skills

• Education: High School Diploma or equivalent.
• Experience: Minimum of three years in a supervisory or assistant management role within security, preferably in hospitality.
• Certifications: First Aid certification preferred.
• Technical Skills: Proficiency in Microsoft Word and Excel.
• Language: Fluent in written and spoken English.
• Competencies: Strong leadership, organizational, and administrative abilities; ability to assess situations and respond calmly under pressure.

At Four Seasons, we are committed to creating a safe and enriching work environment where employees can thrive. If you have a passion for hospitality and security, and you are eager to contribute to a world-class lodge experience, we invite you to join our team in the heart of the Serengeti.