Assistant Manager Loss Prevention in Four Seasons Hotel

About Four Seasons

At Four Seasons, our strength comes from our people. We’re a global community of passionate individuals who continually strive for excellence. Every day, our team members work together to create extraordinary experiences for guests, residents, and partners—all rooted in our commitment to genuine luxury. We believe that when our employees thrive in a supportive, world-class environment, they, in turn, deliver unforgettable experiences that leave lasting impressions.

Our philosophy is simple: treat everyone the way you wish to be treated. Whether you’re joining our team, staying with us, or simply visiting, you’ll find that every interaction is guided by warmth and respect. We understand that life becomes richer when we connect deeply—with each other and with the world around us.

Discover Our Location

Imagine being immersed in one of the world’s most celebrated wildlife reserves, where the iconic Big Five roam free across vast, untamed landscapes. Our Lodge is uniquely situated on elevated platforms and walkways right next to a natural watering hole, offering you front-row views of elephants pausing for their morning drink.

Nestled in the heart of the Central Serengeti, our Lodge is a 45-minute drive from the Seronera Airstrip and easily accessible via connecting flights from major airports in Tanzania. Since opening in December 2012 under the Four Seasons Hotels and Resorts family, our lodge has become a destination of choice with:

• 77 Luxurious Rooms: Including 12 suites and 5 villas
• Three Exquisite Food & Beverage Venues
• A Unique Discovery Centre: Where guests can explore the rich wildlife, history, and culture of the Serengeti
• Kijana Kids Club: A dedicated space for young explorers
• A World-Class Spa: Featuring six free-standing treatment pavilions with bespoke African-inspired rituals
• Modern Fitness Facilities and a dedicated team committed to crafting magical wildlife safari experiences

Join Our Team: Assistant Manager – Safety & Loss Prevention

We are seeking a dedicated Assistant Manager – Safety & Loss Prevention who will play a pivotal role in upholding our standards of security and guest safety. This position not only ensures the safety of our guests and team members but also upholds the reputation of our Lodge as a secure and welcoming environment.

Key Responsibilities

• Team Leadership: Oversee daily operations of the security team, ensuring that every guest, employee, and asset is safe and secure.
• Staff Management: Recruit, train, schedule, and guide security personnel, while conducting performance reviews and ensuring adherence to all security protocols.
• Policy and Crisis Management: Develop, implement, and continuously update Security Policies, Procedures, and Crisis/Emergency Plans. This includes managing emergency responses, physical security measures, information protection, incident management, and first aid protocols.
• Incident Handling: Document, investigate, and resolve incidents—from minor disturbances to serious emergencies—ensuring proper reporting and follow-up with local law enforcement when necessary.
• Emergency Preparedness: Coordinate and conduct regular fire drills, emergency response training, and safety briefings, ensuring that the Lodge is always prepared for unforeseen events.
• Interdepartmental Collaboration: Work closely with other departments to resolve guest or employee concerns and maintain clear communication within the Lodge.

Additional Duties

• Manage key and alarm systems, including inventory control and regular reviews.
• Chair the Safety Committee meetings in the absence of the Director of Safety & Loss Prevention.
• Support other departments as needed, including temporary assignments at our Arusha logistics center.

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Qualifications and Skills

• Education: High School Diploma is required.
• Experience: A minimum of 3 years in a security role at a supervisory or assistant manager level, preferably with hospitality industry experience.
• Certifications: First Aid certification is a plus.
• Technical Skills: Proficiency in English (both written and spoken) and the ability to operate Microsoft Word and Excel.
• Personal Qualities: Excellent organizational skills, strong administrative abilities, and a calm, decisive approach in emergency situations.
• Professionalism: A commitment to maintaining a neat, professional appearance and fostering effective relationships with colleagues and external partners.