Exciting Job Opportunities at Karama Lodge (Wilderness Trails LTD)

Are you passionate about hospitality and looking for a rewarding career? Karama Lodge (Wilderness Trails LTD) is currently seeking dedicated professionals to join our team. We have three exciting job openings for individuals who thrive in a dynamic and customer-focused environment.

1. Sales and Reservations Officer

Key Responsibilities:

• Provide detailed information to customers regarding hotel reservations, flights, and travel services.
• Respond to inquiries about pricing, availability, and accommodations.
• Process bookings and payments, ensuring customers receive confirmation details.
• Maintain customer accounts and update reservation records as needed.
• Handle cancellations, modifications, and complaints professionally.
• Coordinate with internal teams to ensure seamless operations.
• Stay informed about current promotions and special offers to assist customers better.
• Deliver exceptional customer service to enhance guest satisfaction and encourage repeat bookings.
• Assist clients upon arrival and departure to ensure a smooth experience.
• Manage filing and administrative tasks related to reservations.
• Oversee and monitor stock levels related to reservations and guest services.

Requirements:

✔ Ability to work collaboratively in a team-oriented environment.
✔ Proficiency in both English and Swahili (written and spoken).
✔ Strong communication and customer service skills.
✔ A degree in a relevant field (Hospitality, Tourism, Business, or related studies).
✔ Willingness to work flexible shifts, including weekends and holidays.
✔ Solid understanding of the hospitality and tourism industry.
✔ Ability to work long hours when required.

📩 How to Apply: Send your application to info@tropicaltrails.com

2. Cook

Key Responsibilities:

• Set up and prepare workstations, ingredients, and cooking equipment.
• Prepare ingredients (e.g., chopping vegetables, cutting meat) for cooking.
• Cook dishes using a variety of cooking techniques (grilling, baking, boiling, etc.).
• Ensure attractive presentation of meals before serving.
• Maintain a clean, organized, and hygienic kitchen.
• Ensure proper storage of food items to maintain freshness.
• Monitor ingredient quality and stock levels, placing orders as needed.
• Prepare food in line with hotel menus and guest preferences.
• Assist in food preparation before guests arrive.
• Support other kitchen staff during busy meal services.

Requirements:

✔ Proven experience as a cook in a professional kitchen.
✔ Knowledge of cutting tools, cookware, and baking techniques.
✔ Ability to follow hygiene and sanitation procedures.
✔ Strong teamwork and communication skills.
✔ Fluent in English and Swahili.
✔ Physically fit and capable of standing for long hours.
✔ Diploma in Culinary Arts or a related field.
✔ Flexibility to work shifts, including nights and weekends.
✔ Experience with both international and local cuisines.

📩 How to Apply: Send your application to info@tropicaltrails.com

3. Barman/Bartender

Key Responsibilities:

• Prepare and serve alcoholic and non-alcoholic beverages according to recipes or customer preferences.
• Engage with guests in a friendly and welcoming manner, ensuring a positive experience.
• Address customer inquiries, suggestions, and concerns professionally.
• Maintain a clean, organized, and well-stocked bar area.
• Monitor inventory and coordinate with management on stock replenishment.
• Process customer payments and manage cash registers.
• Ensure compliance with safety, hygiene, and alcohol service regulations.
• Present drinks in an attractive and appealing manner.
• Collaborate with kitchen staff, waiters, and management to provide seamless service.
• Operate bar tools and maintain all equipment in good working condition.
• Stay updated on new drink recipes, industry trends, and seasonal specials.
• Promote and upsell premium drinks and special offers to guests.
• Assist in setting up for events, private functions, and special occasions.
• Ensure responsible alcohol service by checking IDs and monitoring consumption.

Requirements:

✔ Minimum 2 years of experience as a bartender or in a similar role.
✔ Strong knowledge of cocktail recipes, bartending techniques, and beverage presentation.
✔ Excellent customer service and communication skills.
✔ Ability to multitask in a fast-paced environment.
✔ Detail-oriented with a strong focus on cleanliness and organization.
✔ Physically fit to stand for long hours and work flexible shifts, including nights and weekends.
✔ Experience in handling cash and managing inventory.

📩 How to Apply: Send your application to info@tropicaltrails.com

Why Join Karama Lodge?

✔ Exciting career growth opportunities in the hospitality industry.
✔ Work in a beautiful and dynamic environment.
✔ Be part of a dedicated and professional team.
✔ Competitive salaries and benefits.

🚀 Don’t miss this chance to advance your career in hospitality! Apply today and become part of the Karama Lodge family!